I’ve dealt with Simons Heating and Cooling for air conditioning system service on two occasions. My first opportunity was when my AC quit working and I contacted them to make a service call to repair it. Due to the age and nature of the problem (30 yrs. old & failed compressor) it was more cost effective to have my system replaced.
Simons provided me estimates for replacement systems with a couple of different efficiency ratings. I did a little research and decided that their prices were reasonable and that the Lennox air conditioner should provide years of reliable service. During that process, they took the time to explain to me that the most efficient (i.e. 16 SEER) and costly AC system they had quoted required the purchase of a specific furnace to achieve the higher efficiency rating. Without the furnace that system would be no more efficient than the 14 SEER system I was also considering. I decided to have Simons replace my AC system and scheduled the install for the following Monday. It is important to note that since I decided to have Simons do the replacement, they waived the labor fee (~$100) for my initial service call.
On Monday, the Simons technician (Tom) arrived later than I had been told, but immediately started to work on the replacement. Thereafter, he worked pretty much continuously with only short breaks to determine the best way to proceed with specific portions of the installation. After the initial startup Tom monitored the system to confirm it operated properly while cleaning up the area and answering my questions about the system operation and warranty. Other than a few little things, that I am particular about (e.g. vertical tubing runs), the installation was completed in a timely professional manner. Installation was completed in about 6 hours.
The new system has been installed and operating satisfactorily for approximately 2 weeks now. I am very satisfied with the installation by Simons Heating and Cooling.